CUSTOMER SUPPORT
Contact AFYA DELIVERY
Reach our team for help with prescription requests, order updates, payment questions, and delivery information.
For faster assistance, have your order number ready when asking about an existing request.
Contact methods
Call us
Speak directly with the AFYA DELIVERY team during business hours.
This contact channel is currently unavailable.
Send us a message about your prescription request or order.
This contact channel is currently unavailable.
Telegram
Contact our support team through Telegram.
This contact channel is currently unavailable.
Send detailed questions or non-urgent requests by email.
This contact channel is currently unavailable.
Which contact method should I use?
Order updates: Use an available contact method and include your AFYA order number.
Prescription questions: Contact the team if you need clarification before submitting a prescription.
Payment questions: Contact the team after approval and payment instructions.
To submit a prescription request, use the Upload Prescription page instead of general messaging channels.
Contacting us about an existing order?
Please include your AFYA order number so our team can locate your request more quickly.
Example: AFYA-20260727-0001
AFYA DELIVERY will not ask for your password, banking PIN, or one-time verification code.
When to reach us
Support availability varies by contact channel.
Service area
Delivery availability is confirmed during order review.
Contact questions
What should I include when asking about my order?
Include your AFYA order number and a short explanation of the help you need. Do not send passwords, PINs, or one-time verification codes.
Can I submit a prescription through the Contact Us page?
Use the Upload Prescription page for file submissions. Do not send prescription files through general messaging channels.
Does contacting AFYA DELIVERY confirm my order?
No. Prescription requests must still be reviewed and approved before an order can continue.
When should I contact the team?
Contact the team when you need clarification, have an existing-order question, or need information about payment or delivery.
Ready to submit your request?
Complete the guided prescription request form to get started.
AFYA DELIVERY is not an emergency medical service. For urgent or life-threatening medical situations, contact an appropriate emergency or healthcare provider.
Prescription files should be submitted through the dedicated Upload Prescription page rather than through general messaging channels.